Our Commitment to Responsible Gaming
Enjoy your time at bee — but stay within your limits. Our goal is for every player to bet with awareness, safely, and in a controlled way. On this page you will find out how to set your own limits, recognise warning signs, and get support when you need it.
For persons aged 21 and above only
What Does Responsible Betting Mean?
Betting online is a form of entertainment — not a source of income. bee believes every player is capable of making informed decisions, but without the right information and tools, those decisions can become difficult. That is why we prioritise transparency from the start.
Responsible gaming means — only bet what you can afford, never chase losses by placing bigger bets, and keep your attention on your daily life, family, and work outside of betting. Reading our Terms and Conditions will help you understand how bee ensures a fair gaming environment.
If at any point you feel that betting is getting out of your control, do not delay — contact bee's 24/7 live chat or email support, or talk to someone close to you. Asking for help is a sign of strength, not weakness.
Age verification is mandatory when opening an account at bee. No one under 21 can register or place bets on our platform. Our Privacy Policy explains in detail how we protect user data and keep the platform safe from access by minors.
Set Your Own Limits
Daily and Weekly Deposit Limits
You can set the maximum amount you deposit each day or each week. Reducing a limit takes effect immediately; increasing a limit requires a waiting period.
Control the Amount per Bet
Set in advance the maximum amount you place on each bet. This limit protects you from placing large bets on impulse.
Maximum Loss Threshold
Once you reach a set loss amount, the account can automatically stop further betting. This tool helps prevent losing even more while trying to recover previous losses.
Set a Time Limit per Session
Decide in advance how long you will play in each session. When the set time is up, the system will remind you to take a break.
Temporary Break (Cooling-Off)
Temporarily close your account for a period ranging from a few days to a few weeks. During this time, no deposits or bets are possible. Taking a break is always a wise decision.
Long-Term Self-Exclusion
If you feel you need a complete break from betting, request a long-term self-exclusion. This step deactivates the account entirely for a specified period.
To use these tools, contact bee's 24/7 live chat or email support — our team is always ready to assist in Bengali and English.
Recognise the Warning Signs
If any of the signs below appear in yourself or someone close to you, stop and seek help.
- You keep betting to try to recover money you have lost — this is known as "chasing losses" and is the most common sign of problem gambling.
- You are borrowing money from family, friends, or colleagues to place bets, or lying to them about it.
- You feel restless, irritable, or anxious when you are not betting.
- You are spending more time on betting and neglecting your responsibilities at work, school, or home.
- You have spent more than your set budget and are surprised at yourself.
- You have tried repeatedly to stop betting but could not.
- You are hiding or downplaying the amount you bet from the people close to you.
bee's Commitment
We believe entertainment should never be a source of stress. That is why bee works continuously to:
- Fully prevent minors (under 21) from opening accounts and placing bets
- Action self-exclusion requests from players promptly
- Reach out proactively when suspicious betting patterns are detected
- Keep the 24/7 support team trained on responsible gaming
- Exclude self-excluded players from all promotional communications
Where to Get Support
Acknowledging the problem is the first step. Support is available through any of the options below — there is no judgment or shame involved.
bee Live Chat
Support is available in Bengali and English seven days a week, twenty-four hours a day. Request a limit or self-exclusion right here.
Email support
Write to us by email to discuss things in more detail. Our support team handles all responsible gaming requests as a priority.
Family and Trusted People
Share what is on your mind with someone close to you. Support from family or friends often works faster than professional advice.
Professional Counselling
Speak with a mental health specialist or counsellor. Mental health services are available at government and private hospitals across Bangladesh.
Know This Before You Bet
Can betting be a source of income?
No. Betting is a recreational activity where both winning and losing are possible. Every game carries a house edge over the long run, which means most players end up at a loss over time. Keep this in mind before betting at bee, and only spend what you can afford to lose without affecting your daily life.
Budget and Planning
Before each betting session, answer a few questions for yourself:
- What is the maximum amount I am willing to spend today?
- Will losing this money cause any difficulty in my daily life?
- How long will I play — and can I stop after that time?
- Am I in a normal state of mind, or am I playing because of stress or sadness?
If the answers to these four questions give you pause, it is better to skip betting for that day.
Protecting Minors
bee's platform is strictly for users aged 21 and above. Age is verified through a national identity card or passport during account registration. If a minor uses your device, always log out of your bee account afterwards and keep the device protected with a password lock.
Use browser-based parental control software to keep younger members of your household away from online gambling. For more information on this, relevant questions and answers are available on our FAQ page.
How Does Self-Exclusion Work?
Self-exclusion is a voluntary step where you request bee to close your account completely for a set period (30 days, 90 days, or longer). During this period:
- You will not be able to log in to the account
- No deposits or bets will be possible
- Promotional emails and notifications will be turned off
- Cancellation before the set period ends is not possible
To request self-exclusion, contact bee's live chat. Our team provides this service 24/7.