bee's Privacy Policy
This policy clearly explains how your personal information is collected, stored, and kept secure when you use bee-bet.cam.
Table of Contents
1 Introduction and Applicability
bee-bet.cam (referred to hereinafter as "bee" or "we") takes the privacy of its users very seriously. This privacy policy applies to bee's website, mobile application, and other digital services.
This policy explains what information bee collects, why it is collected, how it is used, and what rights you have as a user. By using bee's services, you are considered to have agreed to this policy.
To learn about the general terms and conditions of our services, please read the Terms and Conditions page, which contains detailed guidelines on account use, bonuses, and other matters.
2 What Information Is Collected
bee collects information about you in several ways. A detailed breakdown by category is provided below:
2.1 Registration and Identity Information
Information you provide when creating an account:
- Full name and date of birth
- Valid email address
- Mobile number
- Bank account or mobile banking (bKash, Nagad, Rocket) details
- National ID card or passport number (for identity verification)
2.2 Transaction Information
Information generated from deposits, withdrawals, and gaming activity:
- Deposit and withdrawal amounts and methods
- Details of bets, wins, and losses
- Bonus usage and wagering progress
- Date and time of transactions
2.3 Technical Information
Information collected automatically when you use bee's platform:
- IP address and device identifier
- Browser type and operating system
- Session duration and pages visited
- Login time and location data
2.4 Support and Communication Information
When you contact customer support via live chat or email, details of that conversation are also stored and used to improve future support.
3 Use and Purpose of Information
bee uses collected information only for the following legitimate purposes:
3.1 Service Operations
- Ensuring account registration, identity verification, and login security
- Processing deposits and withdrawals
- Tracking gaming history and balance
- Providing bonuses and VIP benefits
3.2 Security and Compliance
- Preventing fraud and unauthorised activity
- Detecting unusual activity on accounts
- Verification in accordance with Anti-Money Laundering (AML) rules
3.3 Service Improvement and Communication
- Improving platform performance and user experience
- Informing users about relevant offers and promotions
- Facilitating communication with the customer support team
4 Disclosure and Sharing of Information
bee may share certain information with third parties in specific and limited circumstances. In every case, information sharing is kept to the minimum necessary.
4.1 Payment Processors
Necessary information is shared with the relevant payment provider to process transactions via bKash, Nagad, Rocket, or bank transfer. These providers operate under their own privacy policies.
4.2 Technology and Gaming Service Providers
Gaming software providers such as Evolution, Pragmatic Play Live, JILI, and Spribe access certain information to ensure uninterrupted gaming. This access is solely for the purpose of operating the service.
4.3 Legal Obligations
In the case of a legal directive from a competent authority or a court order, bee may be required to disclose certain information. Where possible, users will be notified in advance.
4.4 Business Changes
In the event of a merger, acquisition, or restructuring, user information may be transferred to the new entity. Users will be notified in advance in such situations and their rights will be protected.
5 Cookies and Tracking Technologies
bee's website uses cookies and similar technologies. These are small data files stored in your browser that help improve the quality of the service.
5.1 Essential Cookies
Without these cookies, the website cannot function properly. They are essential for maintaining login sessions, security verification, and processing payments.
5.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection and bet settings). They make your experience on the platform more convenient.
5.3 Analytics Cookies
Analytics cookies are used to understand which pages of the website are used most and where there is room for improvement. This information is used for statistical purposes and is not personally identifiable.
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.
6 Data Security Measures
bee has implemented industry-standard technical and organisational measures to protect user information. Your sensitive data is stored with the highest level of security.
6.1 Encryption Technology
All data transmission is secured through SSL (Secure Socket Layer) encryption. Passwords and financial information are stored on servers in encrypted form — no staff member can view them directly.
6.2 Access Controls
Only authorised staff can access user information, and only when necessary. All access is logged and regularly audited.
6.3 Two-Factor Authentication
OTP-based two-factor authentication is in place for account login and sensitive actions, which prevents unauthorised access.
6.4 Response to Security Breaches
If a security breach occurs, bee will take prompt necessary action and notify affected users in a timely manner.
7 Data Retention Period
bee retains information only for as long as necessary to fulfil the specific purpose. Retention periods may differ depending on the type of information.
7.1 Active Account Information
All necessary information is retained while your account remains active. Even after an account is closed, certain information may be kept for a further period due to legal requirements.
7.2 Transaction History
Records of financial transactions are retained for an extended period to meet legal and audit requirements. This information is used primarily for AML compliance and fraud prevention.
7.3 Deletion Requests
You may request deletion of personal information after closing your account. However, information that must be kept due to legal obligations will be retained for the specified period and then securely deleted.
8 User Rights
As a bee user, you have certain rights over your own information. You can contact customer support to exercise these rights.
8.1 Right to Access
You may request to know what information bee holds about you. After receiving such a request, the information will be provided to you within a reasonable time.
8.2 Right to Correction
If any of your information is incorrect, you may request a correction. In particular, any errors in your name, date of birth, or contact details will be corrected promptly.
8.3 Right to Object to Processing
You may object to your information being used for marketing purposes. After such a request, bee will no longer use your information for that purpose.
8.4 Right to Close Account
You may request to close your account at any time. In that case, any outstanding balance will be withdrawn, ongoing bonuses will be settled, and the account will be deactivated.
9 Third-Party Links and Services
bee's platform integrates third-party gaming software and payment gateways. These services have their own privacy policies and are outside bee's control.
When processing a payment, you are using the service of the relevant payment provider (bKash, Nagad, Rocket, or a bank). Those providers process data under their own privacy policies.
Gaming providers (such as Evolution and Pragmatic Play Live) access the minimum information necessary to operate games and follow their own privacy standards.
10 Policy Changes and Updates
bee reserves the right to change or update this privacy policy at any time. Users will be notified in advance of any significant changes.
10.1 Notification Method
If there are significant changes to the policy, you will be notified through one or more of the following ways:
- A direct notification to your registered email
- A pop-up notice after logging in to the website
- A change in the update date at the top of this page
10.2 Acceptance of Policy
If you continue using bee's platform after a revised policy is published, you will be considered to have agreed to the new policy. If you do not agree to the new terms, you may request to close your account.
11 Protection of Minors
bee strictly prohibits use of its services by anyone under the age of 21. The 21+ age requirement is verified at the time of account registration.
Age verification through a national ID card or passport is mandatory during account registration. If bee has evidence that a user is under 21 years of age, that account will be suspended immediately and the collected information will be securely deleted.
We actively work to protect minors and strictly follow responsible gaming guidelines.
12 Contact & Complaints
If you have any questions, requests, or complaints regarding this privacy policy, please contact bee's customer support team. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.
12.1 Contact Methods
- Live Chat: Log in to the website for immediate assistance
- Email: [email protected]
12.2 Complaints Process
If you submit a complaint regarding the protection of your data, bee will review it with due care and provide a written response within a reasonable time.
For more information about bee, visit our About Us page, or read the FAQ section for answers to common questions.